team building for leadership and planning

Team building through a customer satisfaction activity

Indoor white water rafting game that explores the customer experience, leadership and planning.

A high energy indoor customer satisfaction activity where each team is a rafting company facing the mental and physical challenges of keeping their customers satisfied by using skills in leadership and planning.

A themed indoor business game, each team acting as a rafting company faces the challenge of leading a commercial “first descent” down one of the world’s great rivers. Mounting a river expedition and seeing it through to a successful completion is a careful balance of research, customer satisfaction, safety and profit – the keys to a successful performance. Full sized rafts; paddles and all manner of authentic expedition equipment create an impressive backdrop to the game, while spectacular video footage provides a real taste for the thrills and spills of the sport. As with any goal-directed activity, the temptation to sacrifice careful planning in favour of ‘getting on with the job’ will often prove too powerful to resist. Balancing time management, adapting to the changing environment, staying ahead of the competition, maintaining profitability and all this while still trying to keep your focus solely on a satisfied customer is what makes this one of the best business simulations/customer satisfaction activity for any leadership group.

River Runner as a customer satisfaction activity and its entire themed set up allows your team to practically live the adventure and be fully involved.

The opportunities for debriefs, review and relevant learning are immense. Every group that has experienced river runner has stayed back to absorb every business takeaway and learning to the max. More importantly, they’ve found ways to implement them at the workplace.

Key Business Benefits:

  • Strategic planning
  • Future visualization
  • Problem solving
  • Risk management
  • Offers review and reflection
  • Develops leadership skills
  • Planning vs action

River Runner as a customer satisfaction activity, complements best with: 

Other d’frens team building activities you might want to check out:

customer satisfaction activity
Numbers: 20-500
Time: 2-3 Hours
Location: Indoor
Approach: Competitive
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